FAQs

First, please try resetting your password by clicking the 'Forgot your password' link on the log in page. If you do not receive an email to reset your password shortly after (please also check your spam/junk folder in case it landed there), then you may need to create a new account with the email address in question. With the all-new satorsoccer.com, we wanted to start with fresh, clean, and secure data. For customers that created an account prior to June 7, 2022, we kindly ask that you create a new account.

If your order failed to process using the conventional syntax of "P.O. Box ###", try switching the placement of "P.O. Box" and "###" (for example, ### P.O. Box). If your order fails to process with this method, please try again without the periods in "P.O.". If you still have difficulty processing your order, please contact us.

Visit our User Guide to learn about the new satorsoccer.com.

Our normal business hours are Monday to Friday, from 8:30am to 5pm PST. Orders can be placed 24 hours a day, 7 days a week using our online store.

Yes. Our showroom is located at:

1455 West 139th Street, Gardena, CA 90249 (Get directions)

Most orders ship out the same day. Once an order is shipped, a confirmation email is automatically sent.

When an order is shipped, an automatic email is sent to you containing your tracking number and requested delivery address.

Yes. A Customer Service Representative will contact you by email regarding any differences in shipping charges or if there is a backorder. If you wish to inquire about the status of an order, please contact Customer Service.

Saturday is not considered a standard business day for UPS. Please call us if you need UPS-Saturday Delivery (please note this service is not available in all areas).

All soccer goals, with the exception of 3"-4" round goals, ship via UPS. If you are interested in our 3"-4" round goals, please give us a call to request a freight shipping quote.

Feel free to give us a call during normal business hours and our knowledgeable staff can provide over-the-phone assistance.

Effective January 1, 2016, the AGORA Lifetime Guarantee assures you, the original purchaser, that all 3"-4" round aluminum goals are free of defects in materials and/or workmanship for the projected lifespan of the goal upon purchase.

Please review our Sizing Chart.

Please make your check to Sator Sports Inc.