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Privacy Policies

Thank you for visiting satorsoccer.com, a site presented to you by Sator Sports, Inc. Your privacy is important to us. This privacy statement provides details about the personal information that Sator Sports, Inc. collects, and the ways in which Sator Sports, Inc. uses that personal information.

Collected information
Sator Sports, Inc. may collect and use the following kinds of personal/non-personal information:
- Information about your use of this website (including viewed pages)
- Information provided by you in signing up for our newsletter, forms, and ordering details such as bill-to and ship-to names, addresses, phone numbers, email, and payment information;
- Information about products ordered; and
- Information sent through our website or to our email addresses.

Use of Personal information
Sator Sports, Inc. may use personal information collected to:
- Improve and manage our website;
- Personalize your experience on our site;
- Enable access and use of our web services;
- Publish information about you on the website, such as testimonials;
- Improve customer service;
- Process transactions and send invoices/statements;
- Ship products that were ordered; and
- Add your email address to our newsletter list and send you marketing communications.

Where Sator Sports, Inc. discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. Sator Sports, Inc. does not sell or rent any personal information to third parties.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Sator Sports, Inc. may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, implement or protect its legal rights.

Information Security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, to maintain data security, and to correctly use the information we collect online.

Statement Updates
Sator Sports, Inc. reserves the right to update its privacy policy at any time. You will be notified through our website on this page of any changes. Please check the site for any amendments to the privacy policy.

Other Websites
This website contains links to other websites.
Sator Sports, Inc. is not responsible for the privacy policies or practices of any third party.

Sator Sports, Inc. Contact Information
Sator Sports, Inc
1455 W 139th Street
Gardena, CA 90249

or email us at: satorinfo@satorsports.com.

Consent
By accessing our site, you consent to our privacy policy.

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The Sator Soccer Guarantee
Sator Soccer is proud to be partners with you. As an official supplier to regions, players, coaches, and referees, we offer one-stop shopping for virtually all your soccer needs with the best possible prices... GUARANTEED!

Price Match Guarantee
Giving our customers the edge with superior gear and equipment at highly competitive rates means everything to us. With the Sator Soccer Price Match Guarantee, we aim to advance our goal, and we won't be beat by competitor prices offered either through their website or local stores. To learn more, please download/view the complete Price Match Guarantee Policy.

Agora® products are 100% guaranteed against defects
Unless otherwise noted or specified, all Agora® products include a 90-Day Warranty, assuring you, the original purchaser/customer, said products are free of defects in workmanship and/or materials. Please call for complete details.

Agora® Soccer Goals Lifetime Guarantee
Agora® by Sator Sports, Inc. guarantees to you, the original purchaser/customer, that all Agora® Euro Pro, Channel Pro, Premier Pro, and Futsal Soccer Goals are free of defects in workmanship and/or materials for the projected lifespan of the product upon purchase. Additional rules and restrictions apply. To learn more, please download/view the complete Agora® Soccer Goals Lifetime Guarantee Policy.

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Returns /Exchanges
The Sator Soccer Guarantee is our promise that you can shop with absolute confidence. We want you to be completely satisfied with the products you purchase. If you are not satisfied, you may return any product - unless otherwise noted or specified - within 30 days of original purchase for a full refund or exchange, less shipping charges.

Return Material Authorization Number (RMA) - All products for return / exchange must be accompanied by an RMA number. To create an RMA number, please call Customer Support at 888-887-2867.

Product Condition - Products that are damaged, worn, used, or have been modified in any way are not eligible for refunds, credits, or exchanges. Please test all products / apparel in a clean, dry environment.

4" Round Goals, 25% Restocking Fee - All 4" round goals will incur a 25% restocking fee when returned / exchanged, plus the cost of freight to, and from (if exchanging), Sator Soccer.


Please send returns or exchanges to:
Sator Soccer Returns Dept.
1455 W 139th Street
Gardena, CA 90249

Return / Exchange Process:
1.   Box the product securely inside its original packaging*.
2.   Be sure to include any accessories that came with the product.
3.   Be sure to include a copy of the invoice and RMA number.
4.   Remove or black out any existing labels or barcodes on the box that you're returning.
5.   Print and attach new shipping labels onto the box.
6.   Write the RMA# visibly on the outside of every package near the shipping label.
7.   Ship package via UPS or US Mail (insured), unless otherwise instructed.
8.   Once Sator Soccer receives, inspects, and verifies product(s), a Customer Support representative will contact you with additional refund / replacement details.

*If you no longer have original packaging for goals and large equipment returns / exchanges, please call Customer Support before shipping.

Note: Return / exchange process may take 2-3 weeks in some cases. We recommend insuring your package, as we cannot refund an item we don't receive. Returned items must be identical to the brand, specifications and condition of original purchase. Exchanges may incur shipping charges. Replacement items will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, as long as the item is still in stock. If there is an error on our part related to your order, we will issue a credit for your order and any applicable shipping.

Back-Orders
If an item that you ordered is temporarily out of stock, it will be back-ordered. Your complete order, which may comprise of both back-ordered and in-stock items, will be shipped as soon as the back-ordered items become available.

If you would like to have the in-stock items from your order shipped immediately and before the back-ordered items become available, you may choose to do so, which may result in separate additional shipping costs.

Note: You may cancel back order items at any time.

Shipping
Most orders ship from our facility within 24 hours when selecting UPS Ground (Standard Shipping). 3-Day Select, 2nd Day Air, or Next Day Air will ship immediately. Delivery date and/or speed is not guaranteed when shipping via UPS Ground. For guaranteed delivery date and/or speed, please ship via 3-Day Select, 2nd Day Air, or Next Day Air. Products shipped in multiple split packages will be charged for each package delivery. UPS deliveries require a physical address (P.O. Boxes not accepted).

For 3"-4" diameter goals, paint (30 cases or more), shipments to non-contiguous states, or orders weighing 150 lbs. or greater, freight shipping cost will be verified and added later. A support team member will contact you with the final cost. Please read Freight Shipping Policy for more information.

Orders received after 2:00 p.m. PST will be processed the following business day. Special deliveries will have priority and ship out as soon as they are ready. Please note that while we will do our best, orders are not guaranteed to go out the same business day.

Orders placed on the weekend or non-business hours will be processed the next available business day during normal business hours.

Shipping to non-contiguous states of the U.S. will be shipped Priority Mail, unless otherwise specified. We currently only ship within the United States, and its territories.


Se Habla Español
Para ordenar sus articulos en Español, por favor llame al (888) 887-2867 y pida a un representante en Español.


Sator Sports, Inc. reserves the right to change policies, and/or pricing without notice.